Help Center

Shipping destinations:

• We ship both locally and internationally.

Shipping times:

• Local orders take 2 business days to be delivered to you and we ship within 1 business days.
• International orders take 5-7 business days to be delivered and we ship within same 1 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• All orders will have free shipping!

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email returns@recovery-pros.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business days.

Our support team is always happy to guide you at any step!

Every purchase comes with 1-year free warranty!

Recovery-pros warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. Recovery-pros agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.

This warranty does not include: 

• Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use 
• Any condition resulting from incorrect or inadequate maintenance or care  Damage resulting from misuse, abuse, negligence, accidents or shipping damage 
• Dissatisfaction due to buyer’s remorse 
• Normal wear and tear 
• Damages incurred during transportation 
• Damages incurred during assembly or maintenance 
• Any used, previously displayed items

Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received. Any claim for defective merchandise returns must be packed in original packaging. We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field. Pictures are required to claim defective merchandise, along with a copy of the original invoice. If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. 

To submit a claim please send order number details and photo of the product to returns@recovery-pros.com

The R-Gun is very simple to use with the touch screen LCD display. 

• Locate the on-off switch at the base of the R-Gun. Turn this to the on setting. The ring light will illuminate green.
• Locate the 'On' button at the lower centre of the LCD display. Tap and watch the LCD display come to life. 
• Simple press the plus and minus buttons at the left and right of the screen to increase or decrease the power level. 

Smart Touch^TM technology allows the R-Gun to be turned off at any time by holding your fingers on the power button for 2 seconds.

The R-Gun has a smart LCD screen that allows you to time your recovery sessions to ensure you are achieving your desired results. 

Simply turn on the R-Gun following the instructions above. On the LCD screen you will see the number '10' in red. Tap to increase the length of massage in minutes.

The R-Gun will stop the massage automatically at the desired interval setting.